FAQ

General

What are the fundamental differences between The Epoch Times and other media?
  1. The Epoch Times is the first and only media that exposes the true nature, impact, and ultimate goal of communism. We explain how communist ideology has spread around the world in different forms and caused damage to our moral foundation and to Eastern and Western traditions. We also discuss the outcomes of socialism and its impact on countries’ economic and political stability. We believe that the media has a duty to be upright and responsible to society.
  2. The Epoch Times is independent of any influence from corporations, governments, or political parties. Our only goal is to bring our readers accurate information and to be responsible to the public.
  3. The Epoch Times is nonpartisan and values-based. We believe true journalism is based on moral principles. We focus on important issues and on policies and their impact, not partisanship. We report the truth in the midst of a biased media environment. We don’t follow the unethical trend of agenda-driven journalism, but instead use our principles of Truth and Tradition as our guiding light to report honestly.
What is The Epoch Times story?

The Epoch Times was founded in 2000, the aim being to bring truthful and uncensored news to people immersed in the Chinese Communist regime’s propaganda.

Our founder, John Tang, left China after the Tiananmen Square massacre in order to study physics in the United States. He thought he had left the communist system behind.

However, after seeing that the Chinese Communist Party’s propaganda was being spread throughout the world, he started The Epoch Times in his basement in Atlanta, Georgia, to offer a perspective independent of the communist regime.

A few months after we began publishing, our reporters were arrested in China. They were given three- to ten-year prison terms for the “crime” of reporting the truth. Some were tortured. From the beginning, we’ve been committed to getting the truth out under difficult circumstances. This is and will forever be part of our DNA.

Over the last 19 years, we’ve built The Epoch Times into a stalwart bastion of news that equips people with the facts—free from ideology—and allows them to make up their own minds on crucial topics.

By exposing unscrupulous people and groups who subvert our society, and by truthfully reporting, we’re ensuring a bright future for our children and grandchildren.

We are headquartered in New York City and have grown into an international media outlet that publishes in 23 languages.

What can Epoch Times subscribers expect?
  1. Truthful news at a time when fake, skewed, or inaccurate news is widespread
  2. News and issues that matter instead of trivial or sensational stories
  3. True independence without spin and free from political agenda and influence
  4. Positive and inspiring aspects of stories that give people joy and optimism – like a life companion or friend for people to lean on
  5. Truthful reporting on the most important topics: Important China-related news that other media often choose to omit
  6. Coverage of Canadian national news and U.S. news – such as the Trump administration and Spygate – that other media do not report, or report in a distorted and biased way
  7. Traditional journalism that upholds virtue, ethics, and morality in the face of degenerated and corrupt journalistic practices
  8. Exposure of the pervasive, worldwide influence of communism—an imminent threat that seeks to destroy traditional values and break apart stable societies
  9. Reports on traditional cultures and ancient wisdom that hold the keys to unlocking health, well-being, and enduring happiness
  10. Encouragement of integrity, humanity, and hope
I like The Epoch Times, but what if I don’t have time to read it every week?

Many of our readers tell us that the benefit of The Epoch Times in their lives is so great that they look forward to it even more than television sagas and social media time. The Epoch Times was created for people like you who care about family values, traditional culture, and the future of this nation.

I like The Epoch Times, but what if I can’t afford to subscribe?

Many of our readers tell us that the benefits of The Epoch Times in their lives is so great that they look forward to it even more than television sagas or social media time.

For the price of a cup of coffee per week, even a single one of our original, in-depth articles makes the price well worth it, many subscribers tell us. Our analysis of mainstream media’s manipulation of public opinion can help bring clarity; we bring you the unadorned facts about stories other media ignore such as Huawei, China’s Confucius Institutes, and the Spygate scandal in the United States.

Many loyal but busy subscribers read only a few of our valuable headlines or perhaps one article, and then share their copy with others, while some subscribers read us cover to cover. Some readers choose to donate to us to bolster their support of our mission. They thank us sincerely and wish they could help out more.

It’s actually very difficult to keep an independent media company going and thriving. Every penny of your subscription cost helps us deliver Truth and Tradition – our motto – to every Canadian. We salute you and we couldn’t do what we’re doing without your support.

Why should I subscribe to The Epoch Times?

Subscribe and you will get Canadian, U.S., and global news, unique commentary and analysis, arts, traditions, culture, family, food, travel, crosswords, puzzles, and more!

The Epoch Times is driven by its mission, not by money.

One of the biggest threats humanity faces is the struggle between freedom and communism. It’s a battle The Epoch Times has been covering from the front lines for the past 19 years, and we’re happy that more and more people have begun to pay close attention to this threat.

The biggest socialist/communist regime on this planet is the Chinese Communist regime, which is one of the biggest threats to the free world. We at The Epoch Times know well its true nature.

Our efforts alone are not enough. We need you to be a part of this journey.

By coming together, we can win this battle. Subscribing to The Epoch Times will equip you with the facts that can help you make up your own mind and contribute positively to society.

Products and Packages

What types of subscriptions does The Epoch Times offer?

We offer weekly print subscriptions nationwide delivered to your home. We also offer digital subscriptions for you to read online.

How can I subscribe?
  1. Online at ReadEpoch.ca
  2. Call our subscription hotline at 1-800-766-0157
  3. Fill in the subscription form in our print newspaper, and mail it to the address on the form along with a cheque with the correct amount.
Can I change my subscription plan?

Yes, you can do so by logging in to the customer portal, or by contacting us at 1-800-766-0157 or subscribe@readepoch.ca.

Does The Epoch Times offer group or bulk subscriptions?

Yes, please call 1-800-766-0157 and we will do our best to accomodate you.

Billing

How are my subscriptions billed?

The subscriber will automatically be charged in advance based on the subscription plan, which can be monthly, quarterly, semiannually, annually, etc.

All subscriptions renew automatically and the payment will be due and charged at the beginning of each billing cycle unless cancelled.

For “end-of-the-month” cases, if a selected date is not present in a month (say, the 31st) for billing, then the preceding date is selected. The renewal shifts back to the original date in the subsequent month, if available. Example: The customer has signed up for a subscription that renews on the 31st of every month. The renewal of the subscription will fall on Jan. 31, Feb. 28, March 31 and so on; i.e. the subscription will renew on the last day of the month.

Can I pay by cheque? Are there any special requirements?
  1. You cannot pay by cheque for monthly plans.
  2. We do accept cheques for three-month, six-month, and annual plans, but we encourage subscribers to pay by credit card for their convenience and to avoid any interruptions in their subscription.
  3. If your subscription is cancelled, you can always re-subscribe with us, or pay by credit card, by calling us at 1-800-766-0157 during our business hours.
Will I receive an invoice if I pay by cheque?

We will also email you your invoice, and you can also log in to the customer portal to view and download invoices.

How do I know when my renewal payment is due?

You can find the next billing date in your invoice, as well as on the customer portal.

Where can I change my billing information?

You can log in to the customer portal to change your billing information.

Where can I see my billing history?

You can log in to the customer portal to view and download invoices.

Will I get a confirmation for each credit card payment?

Yes, you will receive an email confirmation for each credit card payment.

What if I forget to pay for my subscription renewal?

We will try to collect payment, and will contact you by email and/or phone to let you know. If we still cannot collect payment after a period of time, your subscription will be automatically cancelled.

Delivery

What methods does The Epoch Times use to deliver the paper?

The Epoch Times’ home delivery service is available in limited areas. In areas of the country where our home delivery service is not available, we use Canada Post to deliver the newspaper.

What if my paper is delayed?

If you don’t receive your paper in 10 days, please call us.

Depending on your location, we deliver by third party distributor or by Canada Post. There may be disparities in delivery times due to your location and other factors.

Because of the COVID-19 pandemic, Canada Post deliveries may be delayed further.

What’s the compensation for a missed delivery?

We will redeliver your paper or extend your subscription accordingly.

Where can I update my shipping information?

You can log in to the customer portal to update your shipping information.

Where can I update my personal information, including email address?

You can log in to the customer portal to update your personal information.

How can I pause my subscription?

You can pause your subscription at any time. Please call us at 1-800-766-0157 to pause your subscription.

Cancellation

What is the cancellation policy?

Subscriptions can be cancelled at any time during trial. All cancellation requests have to be received prior to the beginning of the next billing cycle. If the cancellation request is not received prior to the beginning of the next billing cycle, the subscriber will be charged for the next billing cycle, and the cancellation will be effective at the end of that billing cycle. All payments are non-refundable.

Cancellations during the trial-period will cause an immediate end of the subscription and the delivery.

All cancellation requests must be processed through the customer service hotline at 1-800-766-0157. A cancellation confirmation email will then be sent to the subscriber.

Refund

What is the refund policy?

No refunds will be issued on any of our products. In the event of a cancellation, no future payments will be charged, but we will not refund a prorated amount of the subscription for the days between the cancellation and the end of the current billing cycle. In the rare event that we do offer a refund, it is completely at our discretion and will be assessed on a case-by-case basis, and a $25 handling fee will apply.

Missing papers or other delivery issues are not eligible to change the cancellation terms or claim a refund. However, The Epoch Times grants a subscription extension for all missing products to the customer.

Purchased materials will continue to be delivered throughout the remainder of the current subscription unless a request is made to stop receiving the products.

We reserve the right to make changes to our print and digital products at any time.

Contact

How can I contact customer service?

Call us at 1-800-766-0157

Email subscribe@readepoch.ca

Regional Offices

Toronto
Reader Services, The Epoch Times
344 Consumers Rd.
Toronto, ON
M2J 1P8

Calgary
Reader Services, The Epoch Times
#3 1916-30 Ave NE
Calgary, AB
T2E 7B2

Vancouver
Reader Services, The Epoch Times
530 E Kent Ave S.
Vancouver, BC
V5X 4V6

Business Hours

What are your business hours?

Monday - Friday 8:00 a.m. - 8:00 p.m. (EST)

Saturday 10:00 a.m. - 3:00 p.m. (EST)

Any questions? Call us on 1-800-766-0157

Click here to learn about our Subscription Terms & Conditions

Copyright © 2020 The Epoch Times

344 Consumers Rd., Toronto, ON M2J 1P8